Do you have questions about your trip with Island ProTravel, about travel planning, or Iceland in general? Our collection of frequently asked questions can already help you.
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Things to know about Iceland
All around travel planning
On the Road in Iceland
Cancellation and Rebooking
Can I do an online check-in?
Yes, we recommend you to do an online check-in to start yout vacation relaxed.
Is it possible to check-in my luggage the evening before?
No, unfortunately this is not possible with Icelandair.
What types of transport do I use to get to Iceland?
You can fly to Iceland (direct flights from many different Scandinavian airports) or take the Smyril Line ferry from Hirtshals in Denmark to Seydisfjördur (the crossing goes via the Faroe Islands and takes about 2.5 days).
Can I travel with my own vehicle?
Yes, there is one ferry connection with Smyril Line from Hirtshals (Denmark) via Torshavn (Faroe Islands) and brings you to the destination port Seydisfjördur in the east of Iceland. The ferry crossing is about 65 hours (travel time may vary depending on the schedule).
How long is the flight time to Iceland?
The flight time depends on the departure Airport. For Scandinavia the average flight time is about 3-6 hours.
Do I get food on the plane?
That dependes on your booking. You can find an overview of the meals on board here.
Do I need a passport for Iceland?
No, citizens of the members of the Schengen area (among others Denmark, Estonia, Finland, Norway, Sweden, etc.) only need a valid (identity) card for Iceland, but this must be valid until after the departure from Iceland. In addition, also check the linked page to see which nationalities require a visa to enter Iceland.
What are Icelands current entry requirements with the Corona-Virus?
Currently, there are no more restrictions for entry to Iceland/Greenland and the return journey to Scandinavia. Current info at www.covid.is. It is the responsibility of the travelers to fulfill the entry regulations/vaccination requirements of the countries at the time of travel (e.g. if required: Corona vaccination).
Can I take pets to Iceland?
Iceland has a mandatory two-week quarantine period, so bringing a pet is rather problematic. We, therefore, advise against taking a pet with you.
Things to know about Iceland
What is Iceland known for (Glaciers, volcanoes, geysirs, northern light)
Iceland is known for its beautiful, contrasting nature. Not only volcanoes, glaciers, and geysers are waiting for the visitors, but also natural hot springs, northern lights, puffins, and much more.
What is forbidden in Iceland?
Like any country, Iceland has regulations and prohibitions that must be followed. Among these prohibitions are the following:
- Driving off-road (leaving official roads and trails)
- Driving a car without a four-wheel drive on the so-called F-roads, especially in the highlands (Read more about driving in Iceland)
- Walking on Icelandic moss or damaging it in any way. It takes years for it to recover from this!
- Wild camping (camping outside campsites), carries heavy fines
- Disturbing birds, sheep (who like to roam), and other animals
- Disregarding barriers at nature sites
What geothermal baths are there?
Iceland offers its visitors a variety of geothermal swimming pools. Among the most famous are probably the Blue Lagoon or the Myvatn Nature Bath. But besides the well-known springs, there are also many small baths and largely natural hot springs. These include the Hvammsvik Hot Springs in the west of the country, the GeoSea Geothermal Bath in northern Iceland, the Secret Lagoon near the Gullfoss waterfall, and the Laugarvatn Fontana near Reykjavik. More about geothermal baths in Iceland
What glaciers are there?
It is impossible to determine the exact number of glaciers in Iceland, but there are at least 13 large glaciers in Iceland, covering 11% of the total land area. These glaciers include, in order of size, Vatnajökull, Langjökull, Hofsjökull, Myrdalsjökull, Deangajökull, Eyjafjallajökull, Tungnafellsjökull, Thorisjökull, Eiriksjökull, Thrandarijökull, Tindfjallajökull, Torfajökull, and Snaefellsjökull. More about glaciers in Iceland
When and where can I watch puffins?
Puffins can be seen in Iceland during the summer months from mid/late April until late August. The best time of day to see puffins is early morning and late afternoon. In the south, the birds can be seen at the cliffs near Cape Dyrhólaey and the Westman Islands, among other places. In the east, they can be seen at the harbor Borgarfjardarhöfn near Bakkagerdi and in the north around the town Husavik. In the Westjords you also have various opportunities to see the cute animals: for example at the largest bird cliff on the island, Latrabjarg or Breidafjördur.
Where can I watch whales?
In Iceland, you have the opportunity to participate in whale watching in some localities. The most famous are in Reykjavik (the capital) and in the north near Husavik. However, there are also whale-watching tours in Olafsvik (Snaefellsnes peninsula), Hauganes (north), and Akureyri (north). The sighting rate is about 91 percent.
Daylight in summer and winter?
During summer the nights are bright in all of Iceland. In the month of June the sun never fully sets. November to February are the darkest months in Iceland with about 7 hours of daylight in November and February and only 3-4 hours in December and January.
Are there wild animals or any dangerous species in Iceland?
There are no poisonous or dangerous animals in Iceland.
When are the supermarkets and shops open?
Mo.-Fr. 09:00-18:00, Sat. 10:00-16:00. Most shops are closed on sundays and in summer even on saturedays.
Are there public toilets in Iceland?
There are usually toilets at the main sights, although not always with running water. You will also often find toilets at petrol stations on the ring road and at campsites and some rest areas.
All around travel planning
In how many days can I circumnavigate Iceland?
You can easily circumnavigate Iceland on the Ring Road without the Snaefellsnes Peninsula and the Westfjords in 8 days. We recommend planning better 10 days with arrival and departure. To explore Iceland completely, you should allow at least 20 days. The driving distance is about 1,800 kilometer, so that you drive on average about 220-300 km per day in the 8-day variant. On some days, however, you could also cover more or fewer kilometers, as it also depends on where your next accommodation is located or, for example, how you arrange your daily schedule.
Can Iceland be traveled all year round?
Iceland is possible to travel all year round, depending on the travel option. The summer months are good for exploring the highlands or driving once around Iceland. In the winter months the highlands are closed and there is little daylight, but you have the possibility, if the weather cooperates, to see the northern lights if you are lucky.
What is the time difference?
Iceland observes UTC +/- 00:00 all year and therefor is part of the Greenwich Mean Time Zone (GMT). The clocks are not changed to summer and winter time.
What is the weather like in Iceland?
Despite the climate influence of the warm Gulf Stream, you should be prepared for any weather. In summer, temperatures average 12-15° C, but can also rise to 20° C. You should always expect small rain showers, but they are usually short-lived. Winter temperatures average +/- 5° C. Although it can sometimes be very windy, it is not as cold as is often assumed. However, warm clothes are still the order of the day. We recommend that you take a hat, gloves, and a scarf with you throughout the year.
How much money should I bring to Iceland?
Since the exchange rate in Icelandic banks is much more profitable, it is recommended to change money directly in Iceland. This can be done already at the airport, but also later in all banks. Foreign currency can be imported and exported in unlimited amounts. On the presentation of a Visa or Mastercard credit card, banks also pay out cash in the local currency. However, it should be said that in Iceland almost everything is paid for without cash, and therefore exchanging money is not necessary.
Do I need a credit card?
Yes. It is unusual to pay with cash in Iceland. Usually everything is paid for with a credit card, even public toilets usually have a card reader.
Do I need a travel plug or adapter for Iceland?
No, Iceland has the same sockets (type “C” and “F”) as in the Scandinavian countries.
What language is spoken in Iceland?
Icelandic, but many Icelanders can also speak English and Danish.
Is Iceland a safe country?
The crime rate in Iceland is very low, but petty crime such as pickpocketing does occur. Please take care of your valuables and do not leave anything in the car.
What is the national currency?
The means of payment in Iceland is the Icelandic krona (króna), ISK. Master cards and Visa credit cards are also widely used (4-digit PIN required!). In larger towns and airports you can easily withdraw cash from ATMs with the Maestro card. The current exchange rate can be found at www.landsbankinn.com.
How much do you tip in Iceland?
You do not have to pay a tip in Iceland, nor is it customary here. However, if you would like to tip, there is a tip jar in most restaurants.
When are the highlands open?
There are no fixed opening hours for the highlands. Typically, the roads are opened to traffic in June or July and close again in August or September.
Does Iceland has EU Roaming?
Yes, the roaming regulation applies within the EU and in Liechtenstein, Norway and Iceland.
How is the mobile phone reception in Iceland?
Common cell phones can be used in Iceland. Except for the highlands or in particularly remote areas, the reception network is relatively good.
What are the road conditions?
Approximately 4300 kilometer of the road network is paved, including the Ring Road (Route No. 1). Nevertheless, driving on Icelandic roads is adventurous and on some roads very exhausting. Thus, only cautious and experienced people should drive into the highlands. Stony deserts, lava areas drifting sand deserts, and huge glacial rivers can cause additional difficulties. Road conditions and closed roads can be seen at www.road.is. Storm warnings appear at www.vedur.is and www.safetravel.is. The warnings are to be taken seriously especially because of sand and ash storms.
Can you drive a car in Iceland?
Yes, for Iceland you only need a national driver's license. Before traveling, we recommend that you obtain information on driving and travel warnings in Iceland via the website www.safetravel.is. During the trip, you should pay attention to current weather information (www.vedur.is) and road conditions (www.road.is or tel. +345 1777).
How old do I have to be to rent a car?
The minimum age to rent a car is 20 years (or 19 years with additional fee, cat. Z-D) with min. 1 year of driving experience.
Do I need an international drivers's licence to drive in Iceland?
No, you can drive a car in Iceland with your National driver's license.
Can I pick up the rental car at any time of the day?
Yes, that is possible. Our partner Europcar works seven days a week at any time of day, but there are fewer employees on-site at night. Especially in the low season, it may happen that for a short time, there is no employee at the Europcar counter because the employees rotate between the pick-up and drop-off stations. Should the case occur, you can reach the staff with a phone located on-site. In the high season, there are employees at both the pick-up and drop-off stations.
What car do I need for the highlands?
You need an off-road vehicle with 4x4 (all-wheel drive) to drive in the highlands.
Parking in Iceland
Most parking spaces in Iceland are free of charge. However, in larger cities like Reykjavik and Akureyri, you may have to pay at the parking meter or in the car park.
On the road in Iceland
How do I get to the hotel by bus transfer?
If your trip includes a bus transfer, this will (if not mentioned otherwise) be done with our partner from Reykjavik Excursions/ Flybus. Upon presentation of the document "Your travel documents" you will receive your transfer ticket with the Flybus at the counter of Reykjavik Excursions / Flybus. After receiving the ticket, you will board the Flybus, which will be waiting directly in front of the arrivals hall. On the bus, a Flybus employee will ask you for your accommodation, so you will receive color cards, these are used to help you find the right bus at the central bus station BSI in Reykjavik even without much knowledge of English, which will take you to your accommodation or your BUS STOP. The last meters to your accommodation may have to be done on foot. (You will find more information in your travel documents).
How can I travel around Iceland locally?
How do I You can travel to Iceland both as a self-driver with your car or using a rental car/camper. Of course, non-drivers are also catered for, they can book a city trip with excursions or take a bus tour. For that little bit extra, we also offer exclusive tours with a private guide, should you want to experience your vacation individually and yet be guided. Please feel free to contact us.get from the hotel to the airport on the day of departure?
How do I get from the hotel to the airport on the day of departure?
If your trip includes airport transfers, please refer to the "Your travel documents" document for the times of the booked transfer with Flybus. Be sure to be in front of your accommodation (or at the nearby bus stop) with your luggage and the "Your travel documents" document or your Flybus ticket on time at the first mentioned time. After being picked up by smaller buses, you will change from the central bus station BSI in Reykjavik to a large bus that will take you to Keflavik Airport. If you already have a Flybus ticket, you can go directly to the big bus with it. Otherwise, go to the counter at the bus station with the document "Your travel documents", where you will receive your Flybus ticket. No luggage service is provided when transferring.
When is the best time to see the Northern lights in Iceland?
The best time to see the Northern Lights is between September and March, when nights return after the summer. In starry skies, far from disturbing light sources, the colorful, dancing lights in the sky are best observed! Current forecasts are available at vedur.is. More about the Northern Lights in Iceland
How expensive is living in Iceland, as well as fuel costs?
The cost of living in Iceland is about 10% higher than in Scandinavia. The food prices vary depending on the supermarket. In a cheap discounter (e.g. Bónus or Nettó) the costs are comparable to Rewe or similar markets. The 24h open supermarkets are about 50% more expensive than the discounters. A liter of gasoline costs about € 2,-. Status: December 2022
Can you drink the water from the tap in Iceland?
Icelandic tap water is drinkable and is even among the cleanest tap water in the world.
What about allergies (food/animals) and special diets?
Please inform us about food intolerances/allergies and/ or special diet when booking.
How easy is it for vegetarians/vegans to eat in Iceland?
There is a wide range of restaurants and cafes in Reykjavik that offer vegetarian and vegan alternatives. In the rest of the country, most restaurants offer vegetarian and vegan food, but it is often pasta with tomato sauce or salad.
What do I have to pay attention to with my riding clothes?
Already used riding clothes and riding boots must be washed at 40 °C or dry cleaned before entering Iceland. Other, non-washable items, must be disinfected according to the instructions of the Disease Control Authority. In addition, it is strictly forbidden to bring the following used riding equipment: Saddle, bridles, nosebands, pads, blankets, riding whips as well as used riding gloves.
Where can I buy alcohol?
In Iceland, you can only buy alcohol in special shops run by the government or in restaurants and pubs that have a special licence. Supermarkets only sell light beer. The minimum age to buy alcohol is 20 years.
Cancellation and Rebooking
I have to cancel my trip. What do I have to consider?
In principle, a cancellation must always be received by us in writing by e-mail or by mail, a phone call is not sufficient. Please refer to the GTC for the applicable cancellation fees.
What if a person cancels and we want to take a replacement?
Should the case arise that the person traveling with you cannot travel, you can take a substitute person if necessary. For this name change, there is a fee, possibly there may be additional costs for the flight. Should the case of a partial cancellation occur, please contact us!
What do I have to do to change my trip?
If you have to rebook your trip, it is generally advisable to inform Iceland ProTravel as early as possible in order to keep additional costs for you as low as possible. If accommodations or certain flight classes are no longer available on the new travel date, surcharges may apply, which are to be borne by the customer. In addition, airlines in particular charge a rebooking fee, which must be paid by the customer in any case.
What happens if my trip is cancelled?
If your excursion is cancelled due to weather conditions, for example, our agency will normally receive a cancellation notice from our partner. In this case we or our Icelandic office will try to contact you and help you with a rebooking or refund. In case of cancelled excursions, please contact your contract partner directly for a refund.
What happens in the event of route changes due to weather?
If accommodations cannot be reached due to weather conditions, please contact our service number, which can be found on the travel documents. There they will take care of an adjustment of the route.